Sigortafoni
Sigortafoni handles quote and policy requests from WhatsApp, Instagram, Messenger and web chat in one inbox. After hours one chatbot takes over. On special days a separate chatbot messages users.
%90
Faster response time
%87
Higher customer satisfaction
%93
Requests resolved by chatbot
* The figures shown are illustrative and will be updated with brand approval.
Scattered channels
WhatsApp, Instagram, Messenger and web chat were checked separately, so quote questions slipped through
After-hours gap
Policy and quote chats arriving at night and on weekends waited until morning
Holiday outreach
Holiday and special-day messages were prepared by hand and did not go out together
Challenge
Quote, policy and claim questions were split across four channels. Chats arriving after hours waited until morning, and some went unanswered. Holiday announcements were prepared by hand.
Solution
Supsis Ai brought WhatsApp, Instagram, Messenger and web chat into one inbox for Sigortafoni. During business hours an agent takes over. After hours the chatbot answers quote and policy questions and records the request. On special days a second chatbot sends messages to users.
Results
Sigortafoni covers requests around the clock. After-hours chats are no longer lost. On special days a separate chatbot messages users.