Question 1

What does the AI chatbot do?

Accepted Answer

The chatbot answers questions on your website and connected channels. It runs greetings, FAQs, orders, and booking flows, billed by monthly sessions. It scales with the session volume you need and hands off anything it cannot resolve to live chat.

Question 2

How is live chat different from the chatbot?

Accepted Answer

Live chat is the inbox where your team talks with a visitor in real time. The chatbot sends the first reply, and an agent takes over the same conversation when needed. Web chat, team notes, and visitor details live in this module.

Question 3

How does WhatsApp Business API fit into a plan?

Accepted Answer

WhatsApp Business API connects your official WhatsApp line to the Supsis inbox. Messages sit in the same panel as the chatbot, live chat, and automation. You pick the channel and package from the WhatsApp plans on this page.

Question 4

What does the automation module handle?

Accepted Answer

Automation turns repeated work into rules: assigning a new request to the right team, sending a message, writing a form into a table, or closing a conversation. Those steps are priced by the number of tasks per month.

Question 5

How does the AI voice agent answer phone calls?

Accepted Answer

The AI voice agent answers incoming calls, replies to the question, and can open a booking or a record when needed. It is priced separately from the text chatbot, based on your voice-call volume.

Question 6

How is SupHi priced?

Accepted Answer

SupHi is priced by the number of tokens you use. Every month, 1,000 AI credits are free. If you used credits and also bought more, 1,000 credits are added to your balance. If you used credits and did not buy more, your balance is topped up to 1,000. If it is already above 1,000, it is left as is.

Question 7

Where do I manage plans, packages, and usage?

Accepted Answer

On the invoice and payment page in the Supsis panel, you can manage your plans, packages, and usage.

Shaped to Your Needs, Flexible Pricing

Other packages

Chatbot and the other modules