No Hardware, No Installation
Launch with a single click - no PBX, no IP phones, no physical office investment. The browser-based webphone lets your team share the same number regardless of where they are.
Virtual Call Center
A New Era in Customer Experience with Virtual Call Centers
Take your business communication to the next level! With our web-based virtual call center solution, enhance your team's efficiency while providing your customers with a fast, seamless, and professional communication experience.
Real-time Communication
- Fully compatible with remote and hybrid working models.
- No installation or hardware required.
What a Virtual Call Center Delivers
All the reach of a traditional call center - without the hardware, rent, or installation overhead. A browser-based, scalable, remote-ready phone backbone.
24/7
Uninterrupted Access
0%
Hardware Investment
Single Panel
Call + Chat + Chatbot
Unlimited
Call Recording
Built for Remote and Hybrid Teams
Office, remote, or field - every agent shares the same call center. Cloud-native infrastructure means adding an agent is as easy as creating a user.
Direct Impact on Customer Satisfaction
The caller's profile opens automatically and prior conversations appear instantly - your agent starts with context from second one. Hold time drops, resolution speed climbs.
Quality Control and Compliance
Every conversation is recorded and accessible in seconds for training, quality review, or compliance. Each call becomes an auditable record of customer interaction.
One Pane With Chat and Chatbot
A WhatsApp or web chat conversation flows seamlessly into a voice call when needed. No channel hopping, no lost data, no repeated explanations.
Flexible Scaling
Add agents in minutes during peak campaigns, scale down in quiet periods. The virtual call center scales like a cloud service - pay for what you use.
Which Industries Benefit Most?
Whenever the phone is still a core channel, a virtual call center replaces the traditional PBX completely.
E-Commerce & Retail
Order tracking, returns, and campaign calls - initiated directly from the live chat window using the webphone, all in one panel.
Healthcare & Clinics
Appointment reminders, results notifications, and patient support - with full call recording and compliance-friendly storage.
Finance & Insurance
Quote calls, policy renewals, and claims processes - backed by an auditable, recording-friendly call infrastructure.
Education
Parent meetings, admissions, and counseling calls - routed automatically to the right department through internal extension matching.
Logistics & Shipping
Accelerate delivery coordination and customer notifications with click-to-call and callback request flows.
Professional Services
Law firms, consultants, and real estate offices get a call center where every customer interaction is logged and historically accessible.
Calls Initiated from the Chat Window
Talk to visitors directly through the chat window on your site. This way, you can make your persuasion processes much faster and more efficient.
Voice GreetingsCallback RequestCalls from Live Support
User Internal Matching
This feature strengthens coordination between teams, ensures that calls are directed to the right people, and provides transparency in internal communication. All calls reach the right individuals without any confusion.
Multiple Web Phone Support
The use of multiple web phones simultaneously offers an essential feature, especially for large teams and call centers. Multiple users can make and receive calls at the same time using their own web phones. This creates a flexible and efficient communication infrastructure.
Flexible Communication InfrastructureEnhanced Coordination Between TeamsEfficiency and Time Management
Webphone Automations
Reduce your repetitive workload and accelerate your operations. Webphone Automations optimize your business processes and save you time. This feature not only boosts customer satisfaction but also enhances team efficiency. With continuous and accurate operation, you can respond to customer requests instantly while your staff works more efficiently.
Integrated Web Phone
A practical phone experience that requires no installation, allowing you to make instant calls directly from your web browser. Accessible from anywhere, on any device.
AI Voice Agents for Outbound Calls
AI voice agents call your customers, ask questions, run surveys, and remind about appointments - without human involvement. A natural voice, a fluent dialog, and 24/7 availability cuts call center workload in half.
24/7 Automated CallsNatural VoiceBulk Call Campaigns
Detailed Call Analytics & Reporting
Total calls, average duration, missed calls, peak hours, and per-agent performance - surfaced in ready-made reports. Discover with data exactly where your team excels and where it needs to grow.
Full Integration With Your Business Tools
The moment a call connects, the customer's full history, purchases, open tickets, and notes appear on screen. Two-way sync with your CRM, ERP, or in-house software keeps every conversation in context from second one.
General Call Records
You can access the past calls of all users from a central screen.
Click to Call
Click on a number in your Supsis AI panel and the call will start immediately.
Web Phone Call History
Access all your calls from a single screen. You'll never forget when you spoke with which customer.
Internal Listing and Search
This feature increases the speed and efficiency of internal communication, allowing work to progress faster. Instead of manually dialing a colleague's number, you can reach them with a quick search.
Show Call History in Contact Cards
When you open a customer card, you can instantly access all past conversations with that person. This way, you stay informed about previous calls, discussed topics, and actions taken. This feature plays a significant role in strengthening customer relationships by creating a unique history for each customer.
Profile Display During Call
When a call comes in, the caller's full profile information automatically appears on the screen. You can view the customer's name, past conversations, preferences, and other important details all on one screen. This is especially useful for providing faster and more accurate responses in customer service.
Call Recording Storage
All conversations are securely stored in the system and can be quickly accessed when needed. Call recordings are invaluable for customer satisfaction analysis, training, and quality control processes. Additionally, they play a crucial role in ensuring legal compliance. Storing every conversation protects your business from a legal standpoint and serves as a vital tool for monitoring and enhancing service quality.
FAQ
Frequently Asked Questions About the Virtual Call Center
Visit our documentation page to explore every feature in detail.
Learn MoreNo. Supsis AI's virtual call center runs entirely in the browser. A computer with a microphone (or a headset) is enough - no PBX, IP phone, or special hardware is needed.
A New Era in Customer Experience with Virtual Call Centers
Take your business communication to the next level! With our web-based virtual call center solution, enhance your team's efficiency while providing your customers with a fast, seamless, and professional communication experience.