How many agents can make calls simultaneously?

Multi-webphone support lets every agent on your team make and receive calls at the same time on their own webphone. Adding a new agent just means creating a user.

Where and how long are call recordings stored?

All recordings are stored encrypted within the Supsis infrastructure. You can search by agent, date, or customer; recordings are usable as evidence for compliance and quality processes.

Does it work together with live chat and chatbot?

Yes. The virtual call center sits in the same panel as live support and chatbot. A customer can start in web chat and switch to a voice call with one click - and any info collected by the bot is automatically passed to the agent.

Is it suitable for a remote team?

It's fully cloud-based. Agents in the office, at home, or across different cities all use the same virtual call center. A browser and an internet connection are all that's required.

Does it integrate with my existing customer data?

When a call comes in, the customer's profile, conversation history, and tags appear automatically. CRM-style contact cards mean every conversation continues with full context.

Virtual Call Center

Cloud Virtual Call Center Software Powered by AI

Take your business communication to the next level! With our web-based virtual call center solution, enhance your team's efficiency while providing your customers with a fast, seamless, and professional communication experience.

Real-time Communication
Fully compatible with remote and hybrid working models.
No installation or hardware required.

Try for Free Contact Sales Team

01:12

24/7

Uninterrupted Access

0%

Hardware Investment

Internal Listing and Search

This feature increases the speed and efficiency of internal communication, allowing work to progress faster. Instead of manually dialing a colleague's number, you can reach them with a quick search.

Show Call History in Contact Cards

When you open a customer card, you can instantly access all past conversations with that person. This way, you stay informed about previous calls, discussed topics, and actions taken. This feature plays a significant role in strengthening customer relationships by creating a unique history for each customer.

Profile Display During Call

When a call comes in, the caller's full profile information automatically appears on the screen. You can view the customer's name, past conversations, preferences, and other important details all on one screen. This is especially useful for providing faster and more accurate responses in customer service.

Call Recording Storage

All conversations are securely stored in the system and can be quickly accessed when needed. Call recordings are invaluable for customer satisfaction analysis, training, and quality control processes. Additionally, they play a crucial role in ensuring legal compliance. Storing every conversation protects your business from a legal standpoint and serves as a vital tool for monitoring and enhancing service quality.

Real-time Communication

Fully compatible with remote and hybrid working models.

Calls Initiated from the Chat Window

Talk to visitors directly through the chat window on your site. This way, you can make your persuasion processes much faster and more efficient.

Voice Greetings
Callback Request
Calls from Live Support

General Call Records

You can access the past calls of all users from a central screen.

Click to Call

Click on a number in your Supsis Ai panel and the call will start immediately.

Web Phone Call History

Access all your calls from a single screen. You'll never forget when you spoke with which customer.

What a Virtual Call Center Delivers

All the reach of a traditional call center - without the hardware, rent, or installation overhead. A browser-based, scalable, remote-ready phone backbone.

24/7

Uninterrupted Access

0%

Hardware Investment

Single Panel

Call + Chat + Chatbot

Unlimited

Call Recording

No Hardware, No Installation

Launch with a single click - no PBX, no IP phones, no physical office investment. The browser-based webphone lets your team share the same number regardless of where they are.

Built for Remote and Hybrid Teams

Office, remote, or field - every agent shares the same call center. Cloud-native infrastructure means adding an agent is as easy as creating a user.

Direct Impact on Customer Satisfaction

The caller's profile opens automatically and prior conversations appear instantly - your agent starts with context from second one. Hold time drops, resolution speed climbs.

Quality Control and Compliance

Every conversation is recorded and accessible in seconds for training, quality review, or compliance. Each call becomes an auditable record of customer interaction.

One Pane With Chat and Chatbot

A WhatsApp or web chat conversation flows seamlessly into a voice call when needed. No channel hopping, no lost data, no repeated explanations.

Flexible Scaling

Add agents in minutes during peak campaigns, scale down in quiet periods. The virtual call center scales like a cloud service - pay for what you use.

Which Industries Benefit Most?

Whenever the phone is still a core channel, a virtual call center replaces the traditional PBX completely.

E-Commerce & Retail

Order tracking, returns, and campaign calls - initiated directly from the live chat window using the webphone, all in one panel.

FAQ

Frequently Asked Questions About the Virtual Call Center

Visit our documentation page to explore every feature in detail.

Learn More Read the documentation

No. Supsis Ai's virtual call center runs entirely in the browser. A computer with a microphone (or a headset) is enough - no PBX, IP phone, or special hardware is needed.

Supsis Ai