Logistics Solutions

Smart Customer Communication for Logistics & Shipping

A unified communication panel for carriers, logistics operators, and e-commerce shipping. Automate tracking, delivery updates, and address changes with AI chatbot - and dramatically reduce inbound call traffic.

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All Your Channels in a Single Panel

WhatsApp, Instagram, Facebook, website, Telegram, or email - wherever the customer writes, it lands in the same agent screen.

WhatsAppWhatsApp
InstagramInstagram
FacebookFacebook
WebsiteWebsite
MessengerMessenger
TelegramTelegram

Automatic Shipment Tracking

The moment a customer drops their tracking number, the chatbot returns live status, estimated delivery time, and last known location. The bulk of tracking-call traffic is handled by the bot - your team focuses on what really matters.

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Proactive Delivery Notifications

Dispatched, out for delivery, delivered - every stage is pushed automatically to the customer via WhatsApp or email. Customers don't call asking 'where's my package?' - the package keeps them informed itself.

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Address Correction & Rerouting

Wrong address, missing info, or rescheduled delivery time - requests are captured in the chatbot, written to the dynamic table, and routed to your operations team. No call-center hold times.

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Multi-Language for International Shipping

Whichever language your international customers or overseas recipients write in, the AI chatbot replies in kind via auto-translation. Turkish, English, Arabic, German, Russian, and more - from a single scenario.

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ERP & Carrier API Integration

Webhooks and APIs enable two-way data flow with your WMS, ERP, or carrier tracking system. The information shown to the customer is always live; your operations team doesn't lift an extra finger.

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60%+ Reduction in Call Center Traffic

One Panel for Every Customer Channel

FAQ

Logistics FAQ

Visit our documentation page to explore every feature in detail.

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Supsis AI is an AI-powered customer communication platform built for cargo, freight, logistics operators, and e-commerce shipping companies. It unifies shipment tracking, delivery notifications, and customer request handling in one panel.