AI Logistics Chatbot for Shipment Tracking and Delivery Support
A unified communication panel for carriers, logistics operators, and e-commerce shipping. Automate tracking, delivery updates, and address changes with AI chatbot - and dramatically reduce inbound call traffic. A voice agent answers the incoming call, and the shipment status is written to the same record.
- Answers tracking questions 24/7
- Sends the delivery-stage notice
- Writes the address correction to the record
Supsis Ai
7 Days Free
Incoming requests do not go unanswered
These are average figures. They may not be the same for every operation.
Under 5 sec
Bring the first contact under 5 seconds
The recipient is answered in under 5 seconds even when the team is busy. The shipment question enters the flow without waiting.
80%
Turn 80% of incoming requests into a real record
Tracking and delivery questions are answered automatically and written to the shipment record.
Where does your logistics operation get stuck?
Pick the bottleneck you recognize. See how Supsis Ai clears it.
Tracking questions take the whole day of the call center.
The recipient writes the tracking number, then waits. The line stays busy with where-is-my-parcel.
The tracking answer should land before the call.
- The tracking number returns status, location, and the delivery window in the same chat.
- Operations only sees the shipment that needs a decision.
Where is my parcel does not sit in the queue.
Sample conversation
The customer writes or calls, Supsis Ai answers.
Customer
Where is parcel 482191?
Supsis Ai
Your shipment is out for delivery. It will arrive today by 18:00.
Logistics teams run this operation with Supsis Ai.
We'll reach you
Enter your name and phone number and we'll reach you. The problem you picked is added to the message.
All your communication channels in one place
Whether the customer writes or calls, it lands on the same record. The voice agent answers the incoming call and can transfer it to operations. Click an icon to open that channel's integration page.
Operations or AI?
Wrong question. The right question is: which work belongs to operations, and which to the AI?
AI
- Answers tracking questions 24/7
- Sends the delivery-stage notice
- Writes the address correction to the record
- The voice agent answers the incoming call
Golden rule“AI carries tracking, the delivery notice, and the incoming call. Operations stays with the exception and the shipment that needs a decision.”
Operations
- Decides the exception shipment
- Handles a damaged parcel
- Resolves the complaint
- Talks to the key account
Logistics FAQ
Visit our documentation page to explore every feature in detail.