AI Chatbot & Live Chat for E-Commerce Stores
Customer satisfaction in retail is a fact where every interaction holds critical importance. Thanks to Supsis's AI-powered solutions, your customers receive the support they need, wherever and however they want, quickly and effectively. Because an AI-enhanced customer experience opens the door to loyal and returning customers, bringing sustainable success to your business.
- Handles cart and product questions 24/7
- Gives shipping status and the tracking link
- Creates the return code
Supsis Ai
7 Days Free
Incoming requests do not go unanswered
These are average figures. They may not be the same for every store.
Under 5 sec
Bring the first reply under 5 seconds
An incoming shopper is answered in under 5 seconds even when the agent is busy. The order starts without waiting.
80%
Turn 80% of incoming requests into a real record
Incoming requests are answered automatically and move into an order conversation.
Where does your ecommerce operation get stuck?
Pick the problem that feels familiar. See how Supsis Ai handles it.
Shoppers leave products in the cart and exit without buying.
The shopper adds a product, stalls at checkout, and closes the site. The sale never finishes because no reminder goes out.
Turn the abandoned cart into a sale.
- When checkout stalls or the shopper leaves, a personalized reminder goes out on WhatsApp or web chat.
- An instant discount code or free shipping offer can convert the cart.
The cart is still followed after the shopper leaves.
Sample conversation
The customer writes, Supsis Ai replies.
Supsis Ai
Your cart still has your product. Finish within 15 minutes and shipping is free, with 10% off. Code: SEPET10.
Ecommerce teams run this operation with Supsis Ai.
We'll reach you
Enter your name and phone number and we'll reach you. The problem you picked is added to the message.
Human or AI?
Wrong question. The right one is: which work belongs to the sales advisor, and which to AI?
AI
- Handles cart and product questions 24/7
- Gives shipping status and the tracking link
- Creates the return code
- Answers size and stock questions
- Sends replenishment and cross-sell messages
- Replies in the language of the incoming message
Golden rule“AI carries the cart and the routine question. The human focuses on the decision and the moment trust is built.”
Sales advisor
- Judges a discount exception
- Handles the complaint
- Clarifies a special order
- Builds trust with the customer
Frequently Asked Questions
To explore all features in detail and access our user guide, visit our documentation page.