AI Chatbot & Live Chat for E-Commerce Stores
Customer satisfaction in retail is a fact where every interaction holds critical importance. Thanks to Supsis's AI-powered solutions, your customers receive the support they need, wherever and however they want, quickly and effectively. Because an AI-enhanced customer experience opens the door to loyal and returning customers, bringing sustainable success to your business.
E-Commerce Integrations
Whatever e-commerce infrastructure or marketplace your store runs on, connect Supsis Ai in one click.
Where does your ecommerce operation get stuck?
Pick the problem that feels familiar. See how Supsis Ai handles it.
Cart abandonment
Shoppers leave products in the cart and exit without buying
The shopper adds a product, stalls at checkout, and closes the site. The sale never finishes because no reminder goes out.
Turn the abandoned cart into a sale.
- When checkout stalls or the shopper leaves, a personalized reminder goes out on WhatsApp or web chat.
- An instant discount code or free shipping offer can convert the cart.
The cart is still followed after the shopper leaves.
Example
Customer
The leather jacket is still in the cart. I dropped it because of the shipping fee.
Supsis Ai
Your cart is still here. Finish within 15 minutes and shipping is free, with 10% off. Code: SEPET10.
Try it on WhatsApp
Open in WhatsApp
References in this sector
and many more
A record from the day
Zeynep Yılmaz
21:14
Abandoned cart reminder
Supsis Ai
Hi Zeynep! The Oversized Leather Jacket (size M) you left in your cart is waiting. Stock is moving fast. Finish in the next 15 minutes and shipping is free, with 10% off for you. Your code: SEPET10.
CHATBOT - 21:14
Complete my cart
Supsis Ai
Great choice. The discount code is applied to your cart. Use this link to go straight to the secure checkout: Go to secure checkout.
CHATBOT - 21:16
Message read
- Cart
- Oversized leather jacket, M
- Name
- Zeynep Yılmaz
- zeynep.yilmaz@ornek.demo
- Phone
- +90 (532) *** ** **
- Channel
Customer details
The other side of the same operation
With Supsis Ai, a Back in stock WhatsApp notice goes to the shoppers who asked when the product returns.
With Supsis Ai, campaign traffic is answered with no wait, and the product link is shared.
With Supsis Ai, a shopper from another country gets a reply in their own language.
With Supsis Ai, customs and shipping times are explained in the shopper's language.
With Supsis Ai, the shopper searches in plain language and matching products are listed.
With Supsis Ai, cash-on-delivery orders are confirmed with one WhatsApp approval.
Human or AI?
Wrong question. The right one is: which work belongs to the sales advisor, and which to AI?
AI
- Handles cart and product questions 24/7
- Gives shipping status and the tracking link
- Creates the return code
- Answers size and stock questions
- Sends replenishment and cross-sell messages
- Replies in the language of the incoming message
Golden rule
“AI carries the cart and the routine question. The human focuses on the decision and the moment trust is built.”
Sales advisor
- Judges a discount exception
- Handles the complaint
- Clarifies a special order
- Builds trust with the customer
Frequently Asked Questions
To explore all features in detail and access our user guide, visit our documentation page.
Visit Our Documentation Page →Learn More