Yolcu360
A pioneer in car rental, Yolcu360 partnered with Supsis AI to communicate with its customers faster and more effectively.
%42
Faster response time
%38
Higher customer satisfaction
%65
Requests resolved by automation
* The figures shown are illustrative and will be updated with brand approval.
Challenge
Operating in Car Rental, Yolcu360 struggled to handle growing customer demand quickly and consistently. Scattered channels and manual processes increased the load on teams and stretched response times.
Solution
Supsis AI brought all of Yolcu360's customer communication into a single panel. AI-powered chatbot, live support, and automation flows answered frequent questions automatically, while complex requests were routed to the right team.
Results
In a short time, Yolcu360 delivered a faster, always-on support experience. Operational load dropped, customer satisfaction rose, and teams were freed to focus on higher-value work.