Logistics

Ekol

Ekol manages internal operations and support requests from one panel. Helpdesk teams work with AI support.

89%

Faster response time

86%

Higher customer satisfaction

92%

Requests resolved by automation

* The figures shown are illustrative and will be updated with brand approval.

01Pain Points Analysis

Internal Requests by Channel

Scattered internal channels

WhatsApp, email and voice requests for the same job sat apart

Helpdesk load

The team went channel by channel to log a request

Follow-up broke

It was unclear who owned the job and where it stood

The helpdesk switched channels just to record a request⚠️

01. STEP

Challenge

Internal questions were split across WhatsApp, email and voice. The helpdesk team moved channel by channel to record a request, and the follow-up broke.

02Supsis Ai Solution

Tasks and Chatbot

The shipment record was not opened. Can you pass this to the helpdesk team?

I have the request. I am opening a task for the helpdesk team and keeping the record here.

⚡ Task opened

WhatsApp, email, voiceAI for the helpdesk

02. STEP

Solution

Supsis Ai brought Ekol's internal requests into one panel. WhatsApp, email and voice sit together. Helpdesk teams have AI support. An incoming job opens a task, and the chatbot takes the request as well.

03Verified Outcomes

Internal work in one panel

Tasks opened89%

Helpdesk support86%

Chatbot first reply92%

Internal requests sit in one panel. A task lands with the helpdesk team, and the chatbot takes the first reply.

03. STEP