Uludağ Elektrik
Uludağ Elektrik handles subscribers' bill questions and support requests on WhatsApp and web chat. Lookups run on the company's own systems.
90%
Faster response time
88%
Higher customer satisfaction
91%
Requests resolved by automation
* The figures shown are illustrative and will be updated with brand approval.
Bill lookup
Subscribers moved between channels for a bill and gave the same details again
Complaint records
Support and complaint requests were opened by hand with an agent
Slow handoff
A job that should reach an agent stayed inside the channel
Challenge
Bill questions and complaints were split across channels. An agent opened the support record by hand, and the subscriber explained the same details again.
Solution
Supsis Ai brought Uludağ Elektrik subscriber requests into one panel. The chatbot takes the bill lookup, opens a complaint or support request, and passes the job to the right agent. The flow is connected to the company's own API.
Results
Uludağ Elektrik brought subscriber communication onto one platform. Bill lookups, complaints and support requests are managed with AI on WhatsApp and web chat.