Zendesk AI Agents Alternative: AI Agent, Channels, and Automation on One Platform
Zendesk AI Agents is a strong automated resolution layer for teams on Zendesk. Supsis Ai delivers the AI agent together with messaging, phone, live support, data, and automation.
AI agent, WhatsApp, Instagram, web chat, voice agent, live support, automation, tables, tasks, forms, and calendar. All in one panel, and quick to set up on your own.
Zendesk AI Agents offers mature automated resolution in the Zendesk ecosystem, priced per resolution. Supsis Ai delivers the AI agent on one platform, together with WhatsApp, Instagram, web chat, and phone, a live support panel, tables, and automation.
Zendesk AI AgentsSupsis Advantage- No-code AI agent setupSupsis AiBuilt-inZendesk AI AgentsAvailable, inside ZendeskSet up in plain language, live right away
- Answers from knowledge baseSupsis AiBuilt-inZendesk AI AgentsStrongAccurate answers from your documents
- Agent takes actionSupsis AiBuilt-inZendesk AI AgentsVia integrationsCreates bookings, looks up records
- AI Voice Agent (phone)Supsis AiBuilt-inZendesk AI AgentsVia Zendesk ecosystemThe same agent experience on the phone
- AI agent on WhatsAppSupsis AiBuilt-inZendesk AI AgentsVia Zendesk channelBusiness API and QR in one panel
- Instagram & Messenger DMSupsis AiBuilt-inZendesk AI AgentsVia Zendesk channelSocial media requests in one place
- Human handoff & live supportSupsis AiBuilt-inZendesk AI AgentsVia Zendesk Agent WorkspaceAgents take over the conversation in the same panel
- Work split across experts with SupHiSupsis AiStrongZendesk AI AgentsSupport agent focusRoutes work to the right AI expert
- Chatbot flow editorSupsis AiBuilt-inZendesk AI AgentsVia flow builderCombines AI with rule-based flows
- No-code automationSupsis AiBuilt-inZendesk AI AgentsTicket focusedEvent, webhook, and scheduled flows
- Shared business logic & APISupsis AiBuilt-inZendesk AI AgentsAPI and marketplaceSupsis Functions are written once and run everywhere
- Data & tablesSupsis AiBuilt-inZendesk AI AgentsNot built-inLive data the agent reads and writes
- Tasks, forms, and calendarSupsis AiBuilt-inZendesk AI AgentsTicket focusedConversations turn into operations
- ReportingSupsis AiBuilt-inZendesk AI AgentsAvailableBot, agent, and channel visibility
- Pricing modelSupsis AiPlan + AI CreditsZendesk AI AgentsPer automated resolution pricingPay for what you use, transparent credits
- Local language & fast setupSupsis AiStrongZendesk AI AgentsTurkish replies, global supportSet it up yourself, with local support
Why Supsis Ai?
Platform Positioning
Zendesk AI AgentsKey Difference- Platform typeSupsis AiCustomer communication and operations platform with a built-in AI agentZendesk AI AgentsAI support agents tied to the Zendesk ecosystemKey DifferenceSupsis doesn't depend on a separate helpdesk subscription.
- Main focusSupsis AiSales, support, booking, and operations conversationsZendesk AI AgentsAutomatically resolving tickets and support requestsKey DifferenceThe Supsis agent also runs sales and operations work.
- Value propositionSupsis AiAn agent that takes action + channels + data + automationZendesk AI AgentsAutomation integrated into an enterprise support ecosystemKey DifferenceSupsis is more integrated and faster to set up.
What You Can Do With Supsis Ai
The AI agent doesn't just reply. It works connected to your channels, data, automation, and team.
Set up your AI agent in plain language
Describe what you want it to do. SupHi builds the agent, the flow, and the connections for you.
Give accurate answers from your knowledge base
Your documents, FAQs, and product information become the agent's sources.
Let the agent take action
With Supsis Functions it creates bookings, looks up orders and records, and writes to tables.
Reply 24/7 on WhatsApp and Instagram
The same agent works on WhatsApp, Instagram, Messenger, Telegram, and web chat.
Use a voice agent on the phone
The AI Voice Agent answers calls, and with Webphone your agents talk from the same panel.
Hand off to a human when needed
The conversation lands in the live support panel with its full history, so the customer doesn't have to start over.
Keep the process going with automation
When the agent wraps up a conversation, automation creates tasks, sends notifications, and updates data.
Keep your data in tables
Information the agent collects is stored in Airtable-like tables and used across every product.
Connect appointments and forms
Calendar, booking, and form entries move through the same flow as the agent.
Measure the results
Bot resolutions, handoffs, agent performance, and channel data all show up in reports.
From Customer Message to Finished Work
- Customer asks for a price on WhatsAppThe AI agent answers from the knowledge base and logs the interest in a tableNo sales opportunity slips away.
- Customer requests an appointmentThe agent finds an open slot in the calendar and creates the bookingThe appointment is confirmed within minutes.
- Customer asks about order statusThe agent looks up the record with a Supsis FunctionThe answer comes without needing a human agent.
- Customer calls by phoneThe AI Voice Agent answers the call and logs the requestCalls get answered after hours too.
- The issue gets complicatedThe conversation is handed to a live support agent with its full historyThe customer doesn't have to explain again.
- Customer files a complaintAutomation opens a task for the right team and notifies the managerFollow-up becomes measurable.
- A manager wants a new flowSupHi hands the request to the right expert, and a chatbot or automation is builtThe new process goes live without writing code.
Zendesk AI Agents resolves tickets. Supsis Ai connects the AI agent to your entire customer operation.
With Supsis, the agent doesn't just close the request. It creates bookings, writes to tables, opens tasks, and kicks off automations.
Zendesk AI Agents is a natural choice for teams on Zendesk. Supsis Ai is for businesses that want the agent, channels, and operations on one platform.