Team Communication

Instant and Effective Team Communication

No separate Slack or WhatsApp group for customer cases. Mention people inside the conversation, transfer cases, drop internal notes - context never gets lost.

  • One Panel for Customer + Team Communication
  • Zero Context Loss on Case Transfer
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Supsis

@Mention Teammates In-Chat

Need a colleague's opinion mid-conversation? @mention them with an internal note. The customer never sees it; your team does.

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Whatever Channel They Use, the Right Team Sees It

WhatsApp, Instagram, web chat, or email - the customer's channel doesn't matter; routing to the right team is automatic.

FAQ

Team Communication FAQ

Visit our documentation page to explore every feature in detail.

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No. @mentions and internal notes are never shown to customers - only authorized teammates see them. The chat window shows only your external replies.

Supsis Ai

Team Communication

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