Team Communication

Instant and Effective Team Communication

No separate Slack or WhatsApp group for customer cases. Mention people inside the conversation, transfer cases, drop internal notes - context never gets lost.

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Whatever Channel They Use, the Right Team Sees It

WhatsApp, Instagram, web chat, or email - the customer's channel doesn't matter; routing to the right team is automatic.

WhatsAppWhatsApp
InstagramInstagram
FacebookFacebook
WebsiteWebsite
MessengerMessenger
TelegramTelegram

@Mention Teammates In-Chat

Need a colleague's opinion mid-conversation? @mention them with an internal note. The customer never sees it; your team does.

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Case Transfer With Notes

Hand a complex case to the right specialist. Full context, prior questions, and your notes transfer automatically - the customer never re-explains.

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Department Visibility Rules

Sales, support, and finance teams see different cases. Visibility rules restrict each department to conversations they own.

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Internal Phone and Messaging

Beyond customer cases, the same panel handles internal team messaging and phone calls. No separate tool needed.

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Manager Escalation

VIP customer, negative sentiment, long wait - when thresholds are crossed, the manager gets a notification and the case auto-escalates. Critical cases never slip.

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One Panel for Customer + Team Communication

Zero Context Loss on Case Transfer

FAQ

Team Communication FAQ

Visit our documentation page to explore every feature in detail.

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No. @mentions and internal notes are never shown to customers - only authorized teammates see them. The chat window shows only your external replies.