Send Messages to Your Slack Workspace with Supsis!
Route customer chats to dedicated Slack channels, reply to customers directly from Slack, and coordinate seamlessly with your team.
- Faster Issue Resolution
- Zero Missed Notifications
- Transparent Teamwork
Two-Way Messaging
Replies sent in Slack threads are delivered directly to customer WhatsApp or web chats.
Channel-Based Routing
Direct VIP inquiries, billing questions, or tech support to specific Slack channels.
Slash Commands
Open tickets, assign agents, and update statuses using quick /supsis commands.
Team @Mentions
Tag developers or product managers into customer conversations for swift resolution.
When is Slack Integration Most Powerful?
Popular patterns used by agile support and engineering teams.
Rapid Bug Escalation
Forward technical error reports directly to the engineering team's #dev-support channel.
Slack Integration is Super Easy!
- 1
Authorize Slack
Click 'Connect with Slack', choose your workspace, and approve permissions.
- 2
Map Channels
Select which conversation types and alerts route to specific public or private channels.
- 3
Reply from Slack
Start answering incoming customer messages directly inside your Slack client.
Slack Integration - Frequently Asked Questions
Visit our documentation page to explore all technical details.