Sentiment Analysis

AI-Powered Sentiment Analysis

Spot satisfaction, anger, or confusion in customer conversations instantly. Trigger escalation before issues grow, turn happy customers into referrals, and manage your team with data.

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The Same Sentiment Layer on Every Channel

Web chat, WhatsApp, Instagram, email - sentiment analysis runs on every message, regardless of channel.

WhatsAppWhatsApp
InstagramInstagram
FacebookFacebook
WebsiteWebsite
MessengerMessenger
TelegramTelegram

Real-Time Sentiment Detection

AI classifies every message as positive, neutral, or negative. Complaints, frustration, and anger are flagged instantly - agents see the warning before they reply.

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Catch Dissatisfaction Early

Conversations with negative sentiment are auto-prioritized and managers get notified. Step in before you lose the unhappy customer.

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Agent Performance Scoring

Which agent ends which conversations with which sentiment? Your performance reviews stop being subjective intuition and start being concrete data.

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NPS and Satisfaction Trends

Net Promoter Score, customer satisfaction, and sentiment trends live in a ready-made dashboard. Worsening trends become early signals, improving ones get celebrated.

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Automatic Escalation Triggers

When a sentiment threshold is crossed (e.g. 3 consecutive negative messages), automation fires: manager notification, expert reassignment, or VIP escalation.

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Surface Negative Conversations Instantly

Manage Satisfaction With Data, Not Guesswork

FAQ

Sentiment Analysis FAQ

Visit our documentation page to explore every feature in detail.

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AI sentiment detection works in Turkish, English, German, French, Spanish, Arabic, Russian, and more - safe to use with multilingual customer bases.