Podbul
Podbul, a US-based Print on Demand platform, chose Supsis AI to deliver fast, uninterrupted support to its sellers around the world.
%45
Faster response time
%34
Higher customer satisfaction
%63
Requests resolved by automation
* The figures shown are illustrative and will be updated with brand approval.
Challenge
Operating in the Print on Demand space, Podbul struggled to respond quickly and consistently to production-time, shipment-tracking and integration requests from Etsy, Amazon, eBay and Shopify sellers. Channels scattered across WhatsApp groups, a help center and social media, combined with manual processes, increased the load on teams and stretched response times.
Solution
Supsis AI brought all of Podbul’s seller communication into a single panel. With an AI-powered chatbot, live support and automation flows, frequently asked questions about order status, shipping and integrations were answered automatically in Turkish and English, while complex requests were routed to the right team.
Results
In a short time, Podbul delivered a support experience that responds faster to sellers across different countries and runs 24/7 without interruption. Operational load dropped, seller satisfaction rose, and the team could focus on production and growth.