Erdem Hastanesi
Erdem Hospital connects its sales representatives' WhatsApp accounts to Supsis. Admins control those accounts. When a customer comes in, the AI chatbot takes the needed action in Zoho CRM. Leads arriving from several sources receive a WhatsApp welcome and a reminder.
90%
Faster response time
86%
Higher customer satisfaction
88%
Requests resolved by automation
* The figures shown are illustrative and will be updated with brand approval.
Separate sales accounts
Representatives' WhatsApp accounts were not in one place, so admins could not see the chats
Customer missing from Zoho CRM
The needed CRM action for an incoming customer was opened by hand
No lead welcome
A lead from several sources did not get a welcome or a reminder
Challenge
Sales representatives' WhatsApp accounts sat apart, so admins could not see the chats. An incoming customer was not written into Zoho CRM on its own. A lead from one of several sources only got a welcome and a reminder if someone sent it by hand.
Solution
Supsis Ai connected the sales representatives' WhatsApp accounts to the panel. Admins control those accounts. The AI chatbot takes the needed action in Zoho CRM for an incoming customer. A lead from several sources gets a WhatsApp welcome and a reminder.
Results
Sales WhatsApp accounts sit in Supsis under admin control. An incoming customer's record is opened in Zoho CRM. A lead from several sources receives the welcome and the reminder on WhatsApp.