Privacy Policy

1. Information We Collect

• Full name
• Email address
• Password (stored in encrypted/hashed form)
• User role and organizational affiliation
• Profile avatar/photo
• Language preference

1.2 Communication Data

As a customer support platform, the App processes communication data including:

• Chat messages (text content, timestamps, read/delivery status)
• Email messages and threads
• Media files shared in conversations (images, videos, audio recordings, documents)
• Voice call recordings and transcriptions
• Video call session data
• Message translations
• Ticket and support request content

1.3 Contact and Visitor Information

The App collects information about contacts and visitors:

• Name, email address, phone number
• Messaging platform identifiers (WhatsApp, Instagram, Telegram)
• IP address and approximate geolocation (country/city)
• Browser type, operating system, and device information
• Visiting page URL and referrer
• Interaction history and conversation metadata
• Custom properties and tags assigned by agents

1.4 Device and Technical Information

We automatically collect:

• Device type, operating system, and version
• App version and build number
• IP address
• Login timestamps and session data
• Push notification tokens
• Crash logs and performance data

1.5 Files and Media

When using file sharing features:

• Photos and images
• Video recordings
• Audio recordings and voice messages
• Uploaded documents and files

2. Use of Artificial Intelligence (AI) Services

• Grammar correction
• Message simplification
• Tone adjustment
• AI response suggestions
• Translation
• AI chatbot automation
• Voice transcription & assistance

2.2 Third-Party AI Provider

AI services are powered by:

2.3 Data Sent to OpenAI

May include:

• Message content
• Conversation context
• Customer messages
• Voice audio for transcription

NOT sent: Passwords, payment data, IPs, device IDs.

2.4 OpenAI Data Processing

• Used only to provide AI responses
• Not used for model training
• Encrypted transmission
• Retained up to 30 days for abuse monitoring

2.5 User Consent

• AI features are opt-in only
• Users can disable anytime
• Consent required before AI processing

3. How We Use Your Information

We use data for:

• Service delivery
• Communication management
• AI assistance
• Chatbot automation
• Analytics & reporting
• Account management
• Notifications
• Security & fraud prevention
• App improvement
• Legal compliance

4. Third-Party Services & Data Sharing

We share data with:

• OpenAI — AI processing
• Google Firebase — Notifications & analytics
• Sentry — Error tracking
• Meta (WhatsApp/Instagram) — Messaging integration
• Telegram — Messaging integration

Also shared when legally required, for safety, business transfers, or with consent.

5. Data Collection Methods

Collected via:

• Direct user input
• Automated tracking
• Third-party integrations
• Cookies/local storage
• AI processing when enabled

6. Device Permissions

App may request:

• Camera
• Microphone
• Photo library
• Notifications
• Speech recognition
• App tracking (iOS)

Permissions can be revoked anytime.

7. Data Storage & Security

• Secure servers
• TLS/SSL encryption
• Encrypted authentication tokens
• Hashed passwords
• Industry-standard protections

8. Data Retention

• Account data: while active
• Conversations: per organization policy
• OpenAI data: up to 30 days
• Crash logs: up to 90 days
• Deleted accounts: within 30 days

9. Your Rights

You may request:

• Access
• Correction
• Deletion
• Portability
• Restriction
• Objection
• Withdrawal of AI consent

10. International Transfers

Data may be processed outside your country, including the United States.

11. Children's Privacy

Not intended for users under age 16.

12. Policy Changes

Updates will be posted within the App.

13. Contact