SUPSIS AI vs JIVOCHAT

More than chat - end-to-end customer operations

JivoChat is a strong live support and omnichannel messenger. Supsis AI extends that experience with AI chatbot, tasks, forms, calendar, file management, reporting, and automation — a more integrated customer operations platform.

WhatsApp, Instagram, Facebook, Telegram, email, web chat, voice, tasks, tickets, forms, dynamic tables, and calendar — all in one panel, with fast setup and a low learning curve.

MAIN MESSAGE

Supsis AI manages customer communication end-to-end with live support, chatbot, WhatsApp, social media, automation, tasks, ticket management, forms, calendar, dynamic tables, AI Voice Agent, and Webphone. JivoChat is strong in live chat and multi-channel messaging; Supsis AI extends that experience with AI, automation, and operations modules.

All channels in one panel
Live support + AI + operations
AI chatbot + automation + voice
  • AI Chatbot
    Supsis AI
    Built-in
    JivoChatAvailable
    24/7 answers + lead capture + agent handoff
  • Live Support
    Supsis AI
    Built-in
    JivoChatStrong
    AI + live support hybrid
  • Omnichannel Inbox
    Supsis AI
    Built-in
    JivoChatAvailable
    Every conversation on one screen
  • WhatsApp Management
    Supsis AI
    Built-in
    JivoChatAvailable
    Connected to sales and support flows
  • Instagram & Facebook DM
    Supsis AI
    Built-in
    JivoChatAvailable
    Centralizes social media requests
  • No-Code Automation
    Supsis AI
    Built-in
    JivoChatLimited
    Drag-and-drop + every channel action
  • Task & Ticket Management
    Supsis AI
    Built-in
    JivoChatLimited
    Speeds up operations tracking
  • Form & Lead Capture
    Supsis AI
    Built-in
    JivoChatLimited / add-on
    From form to chat to sale in one flow
  • Calendar & Appointments
    Supsis AI
    Built-in
    JivoChatVia add-on
    Turn conversations into appointments
  • Dynamic Tables
    Supsis AI
    Built-in
    JivoChatNot available
    Turns data into workflow
  • API & Webhook
    Supsis AI
    Available
    JivoChatAvailable (50+ integrations)
    Flexible integration
  • Multilingual Support
    Supsis AI
    Available
    JivoChatAvailable
    Global customer communication
  • AI Voice Agent / Webphone
    Supsis AI
    Built-in
    JivoChatLimited
    Text + voice together
  • Call Center Processes
    Supsis AI
    Built-in
    JivoChatLimited
    End-to-end call management
  • Reporting & Performance
    Supsis AI
    Built-in
    JivoChatAvailable
    Chat + voice + operations visibility
  • Local Support & Fast Onboarding
    Supsis AI
    Strong
    JivoChatAvailable
    Turkey-focused fast adaptation

Why Supsis AI?

More than chat - AI + automation + operations
Strong WhatsApp and social media foundation
Tasks, forms, calendar, and files in one panel
360° communication with Webphone and AI Voice Agent
PLATFORM POSITIONING

Platform Positioning

  • Platform type
    Supsis AIAI-powered customer communication and operations platform
    JivoChatLive chat, multichannel, and CRM-focused messaging tool
    Key DifferenceSupsis goes beyond live support to cover AI, automation, and operations.
  • Main focus
    Supsis AIMessages, leads, tasks, tickets, tables, appointments, calls, and automation
    JivoChatLive chat, social/messengers, email, and phone integrations
    Key DifferenceSupsis turns every customer touchpoint into action and operation.
  • Value proposition
    Supsis AI360° customer operations from a single panel
    JivoChatFast setup + live support with 50+ integrations
    Key DifferenceSupsis is more than connectivity — it owns the whole process.
WHAT YOU CAN DO WITH SUPSIS AI

What You Can Do With Supsis AI

More than chat - tasks, forms, calendar, files, customer records, reporting, and automation also live in Supsis AI.

  • Manage every channel from one panel

    Web chat, WhatsApp, Instagram, Facebook, Telegram, and email on the same screen.

  • 24/7 AI chatbot with lead capture

    Common questions get instant answers; leads are captured; agent handoff is fast.

  • AI + live support hybrid

    AI answers, suggestions, and sentiment analysis help agents reply faster, more consistently, and more personally.

  • Drag-and-drop automation and workflows

    No code required — automate customer, sales, and support processes.

  • Operations management: tasks, forms, calendar, files

    Customer records, requests, and team actions live in the same flow as support.

  • Sales-driven support

    Capture visitor behavior and trigger the right message at the right moment to drive conversion.

  • Virtual call center and Webphone

    Webphone, call recording, click-to-call, and AI Voice Agent — voice in the same panel.

  • Reporting and customer satisfaction

    Measure performance, satisfaction, and channel-level efficiency to coach your team.

FROM ACTION TO OPERATION

From Customer Action to Operations

  • Customer writes from web chatAI greets first; conversation hands off seamlessly to a live agent when neededHybrid experience; fewer drop-offs.
  • Customer writes from WhatsAppArrives in the panel instantly; the team replies from the same screenFast contact, no channel loss.
  • Customer sends a social DMInstagram, Facebook, and Telegram consolidate in the same agent panelEvery social request answered from one place.
  • Customer submits a formLead flows into a dynamic table; a task opens for salesSales engages immediately.
  • Customer requests an appointmentA calendar entry is created and automatic reminders go outManual follow-up disappears.
  • Customer wants to be calledWebphone or AI Voice Agent takes overA written chat moves into a live call.
  • Customer is unhappyA CSAT/NPS survey fires and a manager alert is triggeredAt-risk customers become visible.
SUMMARY

JivoChat is a strong live support tool. Supsis AI manages live support, AI, automation, and operations together.

Many competitors are strong in one area; Supsis AI positions communication, automation, and operations together.

Take customer communication out of fragmented channels. Capture visitors, answer with AI, assign the right tasks to your team, and turn every conversation into a measurable sales opportunity.

Supsis AI

The Peak of All Platforms

Try It Now!