Offline Messaging
With Supsis AI, your customers are never left unanswered. The offline messaging feature ensures that your customers' requests are always addressed!
If there's no representative, Supsis AI is here!
Supsis AI, providing customer support with high-quality communication, ensures that every type of message is tracked to deliver the best service. Supsis responds to visitor messages with uninterrupted service, moving any messages to the Ticket section even if no active representative is available. This ensures that messages receive a response at the appropriate time.
The Ticket section is an area that encompasses messages from customers and visitors, including those that have not yet been answered. Messages received outside of representative working hours are collected and held in this section. Tickets awaiting a response are grouped under a separate heading, ensuring that they do not go unnoticed and that the necessary response is provided.
Don’t Forget Your Messages with Offline Notifications!
Messages that do not receive an immediate response due to the absence of an active representative or technical issues are placed in the Ticket section to await a response. However, with Supsis AI, this waiting period is minimized. Supsis notifies you of the messages through notifications and emails. This communication mechanism keeps your response dynamics active and ensures that your visitors’ messages are addressed.
Managing messages in the Ticket section is also very straightforward. You can assign statuses to existing tickets and facilitate task delegation among your representatives based on these statuses. Supsis automates this process for you.
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There’s Always a Response to Your Customers’ Requests!
Offline messaging is a feature activated by Supsis AI when no active representatives are available. This feature ensures that communication channels are always operational. Whenever a customer or visitor sends a message about their inquiries or interests, they will receive a response from Supsis AI. No request goes unanswered.
With offline messaging, any uncertainties are resolved.
Messages added to the Ticket section are automatically distributed to representatives for a response. This helps maintain customer satisfaction. Customers who receive timely responses, regardless of the delay, become more loyal. As a result, your business’s brand value and revenue increase.
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Offline Messaging, Online Satisfaction!
With the offline messaging feature, messages that reach the Ticket section are responded to by a representative under the "reply" option. Responses are provided via SMS or email, both of which are quick and practical communication methods bearing the Supsis AI signature.
However, the impact of this feature doesn't stop there. Supsis also measures the quality of the responses it delivers. Answered tickets are presented for customer evaluation, allowing customers to rate their satisfaction. This rating offers insights into customer interaction and the current performance of representatives.
The scores used in reports replace the resources used to provide better service. Additionally, it is possible to access archived chats with these scores. Supsis, offering its features in the most comprehensive and equipped form, includes scoring in its archival filtering system. Thus, the scores obtained through offline messaging also serve as a search tool.
Frequently Asked Questions About Offline Messaging 🧐
Offline messaging is a feature that ensures your customers receive responses to their messages even when no active representatives are available. Messages are moved to the Ticket section and are responded to at an appropriate time.
A Ticket is an area that encompasses messages from customers and visitors. Messages received outside of representative hours are collected in this section and await a response. Tickets awaiting responses are organized under a separate heading.
Offline messages are notified to you through Supsis AI via notifications and email. This way, you can view the messages in a timely manner and respond quickly.
You can easily manage messages in the ticket section through the Supsis AI panel. You can assign statuses and distribute tasks among representatives. Supsis AI automatically handles this process.
Responses are sent via SMS or email, and both methods include the Supsis AI signature. These methods provide fast and practical communication.