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Telegram Integration

Serve your customers using Telegram via Supsis without connecting anywhere else!

Easily transmit chat information between Supsis and Telegram.

With Telegram integration, you will be able to keep all your conversations, records, reports through a single panel and mobile application…
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 What can you do withTelegram?

Detect topic and language

Recognize the topic and language of a chat and assign automatically.

Quick replies

Send your frequent replies to your visitors with one click by creating saved replies.

Live chat queuing

Keep track of your agents' statuses and current conversations.

Security of correspondence

All data is stored in the company's account. No one can access them.

Auto reply

Handle common questions automatically so agents can focus.

Set custom hours

Set opening hours and trigger the right response for customers at any hour.

Manage your incoming Telegram messages with your team on Supsis

1

How Do I Do the Integrated Process?

In the Supsis live support panel, click on Telegram from the “Integrations” area.
2

How Does the Installation Phase Happen?

This process is very simple, paste your Telegram Token into the section in the window that opens.
3

How do I get the token address?

You can get it from Telegram bot token BotFather
4

Can Multiple Agents Use the Integrated Telegram Account?

Yes, more than one of your representatives can use the Telegram account you have integrated, send canned answers and content, and start a conversation from scratch with your followers or those who follow you.
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Telegram integrated In Supsis

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