Privacy Policy for Supsis Live Support & Chatbot Systems

Effective Date: 2019-09-01

Last Updated: 2024-03-26

This Privacy Policy describes how Softcand Yazilim Hizmetleri A.S. (“Softcand,” “we,” “us,” or “our”) collects, uses, and discloses information about users (“you” or “your”) of our web application, Supsis Live Support & Chatbot Systems (“Supsis”). This Privacy Policy applies to information we collect when you use Supsis, whether accessed via our website, mobile applications, or any other platform where the Privacy Policy is posted.

Information We Collect

We collect the following information:

• Customer Account Information: When creating a Supsis account, we collect the following data: name, surname, phone number, and email address.
• User Information: Information provided by users of the application, including name, surname, and email address.

Data Deletion Process

We follow these procedures for data deletion:

• Automatic Deletion: Customer accounts are automatically deleted when closed or after six months of inactivity.
• Direct Request: Customers may request deletion of all their data by contacting us directly.
• Website Visitor Data Deletion: Website visitors can delete their data directly through the webchat interface, including conversation history, messages, and files.

How to Contact Us

You can reach us through the following channels:

• Email: m@softcand.com
• WhatsApp: +902162322282
• Website: supsis.com or softcand.com
• Live Support on Website: supsis.com or softcand.com

Data Processing and Sharing

We handle customer data as follows:

• No Third-Party Sharing: Supsis does not share customer data with any third-party organizations, companies, or individuals.
• Promotional Emails: We may send promotional emails to customers, who can choose to unsubscribe from these newsletters.
• Visitor and Conversation Data: We do not share or use customer visitor and conversation information.

3rd Party Services

Google OAuth

• Google Calendar: Supsis utilizes Google Calendars to enable calendar-related functionalities within the application. Data synchronized from calendars is not shared with anyone and is only visible to the user. When Google OAuth is terminated, all synchronized events from Supsis and Google Calendar are automatically deleted.
• Google Account Public Profile: Supsis collects name and email information to verify and authenticate users during login. This information is not stored after verification.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on our website or through other communication channels.

If you have any questions about this Privacy Policy, please contact us at m@softcand.com.