Supsis Live Support System
No One Left Unanswered!

With Supsis AI's Live Support module, responses are now faster than ever! Experience this module supported by a chatbot yourself! Let our Support System prepare the answer you're looking for!

Talk to your visitors before it's too late. Send announcements, get feedback, share tips, or resolve issues instantly.

Set triggers to automatically send discounts or collect feedback through chat forms. Create campaigns to onboard and train new users.

Live support systems on websites enable real-time communication between businesses and customers. Explore the benefits of live support to answer your customers' questions as quickly as possible.

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How Does Live Support System Integration Work?

Modules and Panel Access

Supsis Ai is a name that offers various modules to assist in your digital communication process. Enhancing automation systems, Supsis modules require accessing its panel for use. When you log into the panel, you are greeted by the “Live Support System” as the homepage. Here, your Live Support activities are recorded and displayed on the dashboard for you to follow. However, you must first activate the “Integration” button located at the top right.

Integration Settings

When you sign up and log into the panel, you’ll be greeted with the “Live Support System” as the homepage. Here, your live support activities are recorded and displayed for you to monitor. Beforehand, it’s essential to activate the “Integration” button located in the top right corner. Through this button, Supsis provides you with a code. By adding this code to your website, you can start using Supsis modules. The Live Support module becomes active across your communication channels once this integration is complete and the code is implemented on your site.

Quick Response Module with Meta Tools and AI Integration

The Meta tools integrate with this module, usable on channels like Telegram, integrating with Chatbot and artificial intelligence. This module aims for quick customer responses, operating with an automatic response system.

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The Benefits You'll Gain with Live Support System

A system that manages control over multiple communication channels from a single platform offers benefits to your communication process in other ways;

Live Chat

When your customer has a question or wants to convey a request, they find someone ready to respond. Even if it's a Chatbot providing answers, it's considered a live chat because the robot offers a conversational experience close to human interaction.

Private Messages Among Representatives

The Live Support System enables not only conversations with customers but also among representatives. Representatives can chat with each other privately, with these conversations recorded by Supsis and not visible to accounts without access permission.

Quick Response

The Supsis Ai-powered Live Support System offers 24/7 access. Chatbots play a crucial role in this regard, serving as a lifeline. Robots trained by representatives ensure that customers can find someone to respond to them at any time they need.

Shortcut Reminder Keys

Engaging in other activities during a chat is possible with Supsis. Using shortcut keys provided by Supsis, you can quickly perform actions on the panel without interrupting the conversation.

File Sending

File transfer can occur during live chats on any communication channel. Files such as catalogs or service forms can be sent according to the customer's request.

Live Support System

Enhance Your Communication Dynamically, We're Always Ready with Supsis AI Live Support!

Multi-channel and Dynamic Communication

With Supsis Ai's advanced structure, this module allows you to reach your customers through multiple channels. This system also enables you to respond to multiple customers simultaneously, making your communication process more dynamic and reaching a higher level of quality.

Chatbot Supported Live Support

The Live Support is supported by a Chatbot system designed by Supsis, known for its quality in artificial intelligence. With this robot in place, communication flows seamlessly without interruption. The robot analyzes questions, incoming requests, and responses given, always staying one step ahead for future communication processes.

Chatbot Supported Live Support

Live Support is backed by a Chatbot system designed by Supsis, which has proven its quality in artificial intelligence. With this robot, communication flow is never interrupted. The robot analyzes questions, incoming requests, and responses provided, always staying one step ahead for future communication processes.

Representative Support and Chatbot Training

Supsis doesn't leave anything to chance. Even though the Chatbot works flawlessly, it may sometimes struggle to understand certain messages. When faced with requests or questions outside its dataset or in cases of frequent typos, the Chatbot directs the customer to a representative.

Integrated Communication Channels

Parallel to Supsis' advancements, you gain the opportunity to use your communication services at their most qualified with a system that progresses accordingly. To achieve this, you need to integrate the Live Support System with your channels. Once integrated with your communication channels, you can utilize every feature of Supsis' module and enjoy the convenience it brings.

Long-Term and Effective Use

The representatives who transition into the organizing side also serve as assistants training Chatbots. However, they intervene in communication when necessary to ensure accurate and effective conversations. This system is suitable for long-term use.

WhatsApp Integration

The business’s WhatsApp channel is often preferred for direct communication. Therefore, the Live Support System integrates with this channel to facilitate quick and practical communication. The system can manage multiple WhatsApp channels simultaneously, offering a multi-channel service.

Instagram Integration

Comments and messages on Instagram are among the most dynamic interactions. Therefore, the Chatbot analyzes these messages based on their positivity or negativity. The Live Support ensures a human-like conversation experience by responding according to the customer’s emotional tone in the message.

Chatbot System

The foundation of the Live Support System is the robot, which enhances communication with customers through its analytical capabilities and productivity. As an automated system, the Chatbot operates with minimal error levels due to its ability to self-train.

Telegram Integration

Another communication channel that Supsis can connect with is Telegram. Requests from customers on this channel are analyzed, and responses are provided as quickly as possible.

Real-time Notification System

The Supsis panel informs you in detail about your communication channels. The Real-time Notification System notifies you on both your computer and mobile device, helping you track your activities.

Artificial Intelligence Integration

In the Live Support process, Chatbot is given significant responsibilities. For these responsibilities to be carried out smoothly, the system needs to be integrated with artificial intelligence. Supsis Ai is integrated with ChatGPT 4.0.

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