Virtual Call Center
A New Era in Customer Experience with
Virtual Call Centers
Take your business communication to the next level!
With our web-based virtual call center solution, enhance your team's efficiency while providing your customers with a fast, seamless, and professional communication experience.
Real-time Communication
Fully compatible with remote and hybrid working models.
No installation or hardware required.
Calls initiated from the chat window
User Internal Matching
This feature strengthens coordination between teams, ensures that calls are directed to the right people, and provides transparency in internal communication. All calls reach the right individuals without any confusion.
Multiple Web Phone Support
The use of multiple web phones simultaneously offers an essential feature, especially for large teams and call centers. Multiple users can make and receive calls at the same time using their own web phones. This creates a flexible and efficient communication infrastructure.
Reduce your repetitive workload and accelerate your operations.
Webphone Automations optimize your business processes and save you time. This feature not only boosts customer satisfaction but also enhances team efficiency. With continuous and accurate operation, you can respond to customer requests instantly while your staff works more efficiently.
General Call Records
You can access the past calls of all users from a central screen.
Click to Call
Click on a number in your Supsis AI panel and the call will start immediately.
Web Phone Call History
Access all your calls from a single screen. You’ll never forget when you spoke with which customer.
Integrated Web Phone
A practical phone experience that requires no installation, allowing you to make instant calls directly from your web browser. Accessible from anywhere, on any device.
Internal Listing and Search
This feature increases the speed and efficiency of internal communication, allowing work to progress faster. Instead of manually dialing a colleague’s number, you can reach them with a quick search.
Show Call History in Contact Cards
When you open a customer card, you can instantly access all past conversations with that person. This way, you stay informed about previous calls, discussed topics, and actions taken. This feature plays a significant role in strengthening customer relationships by creating a unique history for each customer and helping you be prepared before every conversation.
Profile Display During Call
When a call comes in, the caller’s full profile information automatically appears on the screen. You can view the customer’s name, past conversations, preferences, and other important details all on one screen. This is especially useful for providing faster and more accurate responses in customer service.
Call Recording Storage
All conversations are securely stored in the system and can be quickly accessed when needed. Call recordings are invaluable for customer satisfaction analysis, training, and quality control processes. Additionally, they play a crucial role in ensuring legal compliance. Not only does call recording enable secure storage, but effective reporting also makes it possible to improve service processes.
Storing every conversation protects your business from a legal standpoint and serves as a vital tool for monitoring and enhancing service quality. By analyzing customer interactions, you can continuously improve your level of service.
Increases Customer Satisfaction
Voice AI systems instantly greet users without keeping them waiting, providing a professional first impression. When questions are answered quickly and accurately, visitors stay longer on your website and are more likely to return. Thanks to natural voice structures that create the feeling of interacting with a human, your brand offers a more intimate and engaging experience.