Shortcuts and ready contents provide you with a quick and easy way to respond to live support chats. This can make responding faster and more accurate, reducing the likelihood of a team sending errors or mixed messages.
Having a full set of shortcuts is a great way to direct and provide your chats to areas you always want to associate with your business.
With the ready contents that Supsis offers you, you can first divide the groups of ready-made messages you will create into sections, and then you can assign your ready answers under each group with the shortcut keys you specify.
In addition, the system’s own hotkeys speed up your work by switching chats, switching on and off, automatically finding and switching to the customer who is waiting for the answer in the longest time, finding the person who wants to get support in the queue for the longest time.
In addition, as seen in the image above, it has been created for both windows and mac devices separately for ease of use.
If we talk about ready contents messages, as we mentioned at the beginning of the article, these messages play an important role in helping you faster by saving you from confusion and reducing the margin of error.
Providing you with the best live support service in your field, Supsis adds a different dimension to your business with its ready-made content messages feature. Thanks to this feature, you will be able to send paragraphs with a single click with the (ALT – CTRL – # HASH ) key shortcuts. Or, when you have the information and process steps you need to provide about your business, you can add a shortcut and send this ready message with a single click or with a keyboard key. This will speed up your live support area and move it to a more analytical dimension.
When you log in to your Supsis live support and chatbot system panel, you can edit these messages and groups by going to the “Ready Contents” section from the left menu. For example, the following image will help you:
Here, you can add ready contents under them by grouping them related to technical problems, sales or other transactions if you wish. According to the keys you have assigned, it will be sufficient to press those keys while meeting with your customers on the chat screen or click on the ready content area with your mouse. Let’s examine the image of its use in the chat:
As you can see, instead of typing the application features one by one, we present the ready-made content to our customers quickly and easily with a single click or a keyboard key.
Shortcuts and ready contents are indispensable for a live support area. Because, depending on the size and capacity of your business, faster transactions can be provided when there are densities from time to time. It also saves you from wrong processing and margin of error by transmitting clear and correct answers. Especially if you do not use chatbots, if you want to deal with your customers in a more special way, it can be said that it is an invaluable blessing.
Keyboard shortcuts will also give you an excellent speed. If a representative keyboard is fast and has command of your system, he will be able to support 20 customers at the same time with shortcuts and ready contents. This will greatly reduce your personnel costs. If we consider call centers, a representative can talk to a customer at the same time, while a representative can talk to 20 customers in the live support area.
The live support system always provides more confidence to your customers and offers more instant support. It allows you to deal with problems and troubles instantly. It provides the opportunity to keep the happiness rate of your customers at a high level. It can be said that it is indispensable especially in newly established businesses, SMEs and startups. In an environment where competition is very high and your brand awareness is less, it is inevitable to provide instant support to your customers and make them happy.
The live support service, which is a must for websites that provide digital services and sales all over the world, is increasing its awareness in our country and making its importance felt. If you are new to the live support system, you can ask any question you may have by connecting to our live support area, watch our detailed video narrations, review our blog posts and help center.
As we mentioned, the Supsis live support system, which offers you the shortcuts and ready-made content feature, also offers you many extra features, and all of these features provide a separate advantage to your business.
For detailed information, you can check our features page.
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