Chatbots are used because of their automation capabilities, usability, conversation in a natural language, and access to a wide array of information.

  • It offers more analytical approaches to customers by constantly improving itself with its artificial intelligence-based learning capability.
  • It gives the feeling of meeting with a live operator 24 hours a day, 7 days a week.
  • Outside of working hours, customers receive answers to their questions via SMS or e-mail.