Our customers can leave messages to you with the ticket-offline messaging feature we have developed to make your customers happy. These messages provide you with notification and e-mail by Suspis. You can assign statuses for incoming offline requests (tickets) and automatically share them among your representatives according to these situations.
Your representatives can reply to your customers as Mail and Sms thanks to the advanced answering module offered by supsis to respond to these requests. Your customers can rate whether they are satisfied or dissatisfied with these messages. There are detailed reports and archives about these scores and tickets. The archive is kept securely as long as you wish.