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📅 2025-01-06


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✨ System Improvements and Bug Fixes!
System Update Notes

📊 Chat Distribution Report by Channel: Chat distribution report has been enhanced for all channel types.
🔄 Routing Screen Improvements: The routing screen has been redesigned and ownership transfer has been added.
🛠️ Routing Errors Fixed: Issues in the routing processes have been resolved.
🤖 Chatbot Auto-Assign Block: A new auto-assign block has been added to the chatbot.
❌ Incorrectly Marked as Unanswered Conversations: Some conversations mistakenly marked as unanswered have been corrected.
🛠️ Ticket Chatbot Filter Fix: Chatbot filters now work without issues.
🏷️ Filtering by Tags Feature: You can filter by selecting one or more tags in the Chat/Contact list.
🗂️ Archive Tag Filter Fix: Archived data is now filtered more accurately.
✅ Remaining Task Count Display in Automation: You can now track your remaining tasks in real time.
📊 Channel Count Error Fixed: Channel management is now more stable.

🔄 Task Management Module Improvements:

  • Real-time display feature added for workflow selection.

  • Preview added and left-right scrollbars made dynamic.

🌍 Team Module Arabic Language Support: Full compatibility for Arabic users has been added.
✍️ Chat Menu Agent Notes: Total number of agent notes is now visible.
🎨 Department Modal Colors: Design improved for a more user-friendly experience.
✉️ Visitor Email Regex Check: Non-email data submission is now blocked.
📷 Instagram Channel File Sending Issue Resolved: Files can now be sent without issues.
🖼️ Chat Screen Media and Document Display: Media and documents can now be viewed instantly.
🤖 Chatbot Select Freezing Issues Resolved: A smoother chatbot experience has been ensured.
📜 Form List Design Improvement: Page scrolling has been fixed and user experience enhanced.
🚀 Chat Copilot Improvements: More effective and higher quality responses are now produced.
👀 Task Management Module Preview Added: Closed tasks can now be previewed via a side panel.
🗑️ Visitor Notes Issue Resolved: The issue of notes not being deletable has been fixed.