In this period, where the place of cloud-based technology in our lives is increasing every year, the cloud based live support system aims to increase the visibility of companies on the internet. After virtual advertising, which is now in every field of life, it is understood that companies need to move away from known advertising methods in order to sell their products.
The need for companies to switch from traditional marketing to digital marketing further develops e-commerce. Companies are now aiming to increase their own visibility and user traffic on the internet rather than trying to advertise to media organizations. Firms prefer to narrow down their physical merchandising by offering special discounts and campaigns to users who shop online.
As companies’ e-commerce sales become widespread, the communication needs of users regarding their websites are also increasing. A way of communicating where customers can quickly ask their questions before purchasing a product becomes necessary. After receiving the product, the demand for instant communication increases, for example, in order to convey problems such as sending the wrong product or withdrawing too much money from the bank card.
Live support systems have been developed to minimize such communication errors. In this article, we will explain why live support systems are necessary for companies and customers, how the free live support system solves the problems we mentioned in e-commerce, the benefits of live support and the benefits of the Supsis live support system.
Live support is the most important link between the company and the customer. As instant messaging developed with new technologies, users began to demand quick responses from companies. Thanks to the message delivery systems that people use frequently, such as WhatsApp and SMS, you can increase the probability of buying the product by instantly answering the questions in the minds of the potential customer.
With the cloud based live support system Supsis, more of these features are offered and its control is carried out in a simple way through a single panel.
In order to increase the sales probability of the company, it is necessary to work with a successful sales team that is in direct contact with the customer. From the customer’s point of view, finding a contact person in the face of a problem is a very positive situation. Since it will foster trust in the company, the importance of the problems experienced in the eyes of the customer decreases.
As it is known, each company has its own live support line, but not all of them can provide the same quality service. That’s why companies need to pay attention to some elements about live support services in order not to miss customers and to retain existing customers. The first is to avoid long waiting times.
If customers are waiting for support via e-mail or social media, they may have a lot of patience for the waiting time, but they may not show the same tolerance for in-site problems and live support requested by phone.
The second most basic problem is that the customer representatives do not know the solution about the issue. What needs to be done for the company to give a good impression to the customer is to give the customer representative candidates relevant lessons before starting the job. Another factor to avoid is that the company completely automates the live support service. When customers encounter a problem, they expect to hear a real person who can help them.
Companies can turn to an auto-response system for basic issues, but automating the entire system and preventing customers from connecting to customer representatives will make them unhappy. As a result, your earnings will decrease.
Developed to solve these problems, the Supsis live support system offers a service that combines chatbot and representative power. Thus, while communicating with customers without delay, the burden of customer representatives is also alleviated.
Live support solutions are much more advantageous than the Call Center system. Even if you have a large number of customer representatives, it is not realistic and sustainable for the representatives to be able to reach everyone, considering today’s gigantic growing internet shopping and the number of customers reaching millions.
Supsis live support system takes your customer relations to the top as a much more advantageous, solution-oriented and sustainable system thanks to cloud technology. Moreover, you can solve your communication problems free of charge.
You can add the Supsis live support system to your site for free, and you can also manage both areas through the same panel by integrating it with your whatsapp live support area. In this way, your workload will be lightened and you will be able to provide instant answers to your customers from anywhere.
In addition, thanks to Supsis’ mobile applications, you will be able to instantly respond to requests and requests from your customers from the live support area, no matter where you are.
In addition, with the ticket system, you can receive tickets from your customers and make more analytical approaches by assigning them according to your departments.
Softcand Software A.S.
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